Tracking retention and measuring churn on a regular basis is vital for a SaaS business to succeed. The financial benefit of repeat custom is huge, and if you’re a regular reader here, you’ll know I’m about to trot out my favorite statistic… yep! …

Kim Beinborn, Head of Customer Success at AMER HT Central, Slack, took the time to answer audience questions after her presentation: ‘Putting People First in a Remote World’ at The Customer Success Festival. Kim offers advice on avoiding micromanaging remote employees, best practices for introducing new hires, and what to…

In many organizations, sales and customer success exist as two distinct entities, interacting only to hand off accounts and, while this setup may work for some, when both teams are aligned, magic happens. David Apple, Chief Revenue Officer at Zingtree, Swati Chopra, Sr Director — Enterprise Customer Success, support and…

The term thought leadership has been a bit of a buzzword over the past few years, but you might be surprised to know the phrase dates back as far as 1887 in a description of American minister Henry Ward Beecher. Its connotations may have changed a little over time but…

Sallianne Buttsworth, Financial Controller at Century Tech joined us for a quick Q&A ahead of The Women in SaaS Summit. Sallianne will be taking part in the panel discussion ‘Building a Solid Network to Support Others’ along with: Gauri Chawla, Vice President, Global Partners & Alliances at InRiver Danielle Hill…

For any SaaS organization, marketing and sales are essential cogs in the revenue wheel, but the relationship between the two functions can sometimes be less than harmonious. Saleswhale’s Catherine Farley, Director of Marketing, and Brandon Gargan, Director of Sales, discuss bridging the gap between the two, common reasons for misalignment…

Many businesses that claim to be people-powered fall short of the mark. Why? Because their growth as a business doesn’t align with the growth of their team. Instead of investing in their current team, they bring in outside talent to drive business growth. …

The tech industry lags woefully behind the rest of the job market when it comes to hiring women. More worrying still is that a total of 2.5 million women left the workforce last year and were also twice as likely to be furloughed or laid off than their male counterparts. …

Blogging is more than just sharing company news, events, or updates with your users. When it’s done properly, it can elevate you to thought-leader status and establish your service as the authority in your industry. By providing your users with valuable and educational content you position yourself as their go-to…